Privacy Policy
This policy covers the text messages sent by Chaney Home, from an automated system on a private home network. It is not a public service and has no customers.
What we collect
- The mobile phone number of each household member who agreed to receive texts (for a child, the parent agrees).
- We collect no guest phone numbers. Guests never receive texts.
- The date of that agreement (given verbally, in person).
- A message log: the text of each message sent, the time, and whether it was delivered or the person replied STOP, HELP or START.
How we use it
Only to send the messages described in the Terms: requests to approve a guest on the guest Wi-Fi, notices when a household member approves a guest, and home system alerts. We use the log to see that a message went out and to answer questions.
Who handles it
Messages are delivered through our messaging provider (Twilio) and mobile carriers, who process them only to deliver them. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
How long we keep it
A phone number is kept while the person is enrolled and deleted within 30 days after they leave the program or ask us to. The message log is kept for up to 12 months and then deleted.
Your choices and deletion
Reply STOP to any message to stop all messages. To ask for your number and log to be deleted, write to help at chaneys dot us. We answer within 30 days.
Security
The data is kept on the household's own systems and with the messaging provider, behind access controls. No method of storage is perfectly secure.
Changes
If this policy changes, the date above changes and the new text replaces this page.
Contact
help at chaneys dot us
Last updated: 2026-11-13